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Terms & Conditions

Welcome to Pewter Shop Online. By accessing or placing an order on our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.


1. Company Information

  • Company Name: RZ DESTINY SDN. BHD.

  • Registration Number: 202501034389 (1635799K)

  • Contact Number: 017-9380469

  • Email: RZDESTINY@outlook.com


2. Products
All products on Pewter Shop Online are handcrafted pewter items and collectibles. Each item is unique, and slight differences in appearance, texture, or finish are natural characteristics of handmade products. These variations are not considered defects.


3. Orders and Payment

  • All orders are subject to acceptance and availability.

  • Payment must be completed at the time of order.

  • Prices are listed in Malaysian Ringgit (MYR) and include applicable local taxes unless stated otherwise.


4. Shipping and Delivery

  • We offer nationwide and international shipping.

  • Processing time is 3–7 business days after payment confirmation.

  • Delivery times vary depending on location:

    • Malaysia: 2–7 business days

    • International: 7–30 business days (varies by country and customs processing)

  • Customers are responsible for any customs duties, taxes, or import fees for international orders.

  • Tracking information will be provided once the order is shipped.


5. Return and Refund Policy

  • Due to the handcrafted nature of our products, we do not accept returns or refunds for appearance variations.

  • If an item arrives damaged or defective, customers must contact us within 7 days of receipt. Replacement will be arranged after verification.

  • Shipping costs for replacements of verified defective or damaged items will be covered by Pewter Shop Online.


6. Limitation of Liability

  • Pewter Shop Online is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

  • Customers are responsible for handling all items with care, as pewter products are delicate and can dent or scratch.


7. Intellectual Property

  • All content on Pewter Shop Online, including images, text, and designs, is protected by copyright and other intellectual property laws.

  • Unauthorized use or reproduction of our content is strictly prohibited.


8. Governing Law

  • These Terms & Conditions are governed by the laws of Malaysia.

  • Any disputes arising from the use of our website or products shall be subject to the exclusive jurisdiction of Malaysian courts.


9. Contact Us
For any questions regarding these Terms & Conditions, orders, or products, please contact:

  • Phone: 017-9380469
  • Email: RZDESTINY@outlook.com
  • Company Name: RZ DESTINY SDN. BHD.
  • Registration Number: 202501034389 (1635799K)